Free Delivery Nationwide for orders over $150

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Member of the WFO Retail Group

Shipping & Returns

Shipping & Returns

Free Delivery 

All online retail orders with a shopping cart cart total over $150 (GST incl), will eligable for Freight Free Shipping of their order. The exception is a replacement order for incorreclty ordered goods (please see returning goods below). 

Fixed Freight Charges (for orders under $150) 

  • North Island - $9.50
  • South Island - $12.50
  • Waiheke Island - $12.50

 

 

Consolidating Orders 

Any orders placed concurrently on any other of the "Water Filters Online Retail Group" sites, which have a total  combined value over $99, are also eligible for Freight Free Shipping.

  • All consolidated orders must be placed concurrently, so they can be packed and dispatched together.
  • The consolidated orders must have the same delivery address.
  • The Delivery Address must be a NZ address.
  • Only Retail customers are eligible for Freight Free.  

 

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country. We only deliver direct to New Zealand physical addresses listed on the NZ post website (No Post Boxes or Private Bags). No overseas deliveries.

In Transit Delivery Times

Standard Posthaste courier delivery times apply (Please visit Posthaste Courier address checker to view expected transit times) .

Please note that we will endeavour to despatch the goods within the same day, but unfortunately, delivery times are out of our control and we are subject to any delays in delivery that the third party courier company may impose. If you have still not received the order withing 3 days of receiving the despatch email, then please let us know and we will chase it up (please note that we do not offer a saturday delivery service so this will cause delays).   

  • North Island Urban Areas - Next day (some residential addresses may take 2 days).
  • South Island Urban areas - 2 days
  • Rural Deliveries - see note below

Overnight deliveries (Airfreight) to South Island and nationwide Saturday deliveries  is available to some areas. Please enquire within for pricing and eligibility.  

Rural Deliveries

Deliveries to addresses deemed to be a Rural Delivery by the courier company could be subject to extended transit times. Whether an address is regarded as is at the descretion of the courier company. Please visit the above address checker link to see if your address is subject to rural delivery times.

Saturday Deliveries

If you would like a saturday delivery, please contact us for pricing and eligibility 

Returning and/or Replacing Goods

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION (i.e. not wet or soiled) and notification is within 7 days of receipt. If these goods were shipped freight free, then we reserve the right to recover the freight cost to send these goods. The total paid less the freight cost will be refunded to your bank account or Credit Card in New Zealand dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. 

Damaged Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.